Train the Trainer for Avaya ACD Agents

Course Overview

Each session is designed to fully train students with the functionality of ACD handsets and to train them to impart information learnt to others within their organisation.

Who Will Benefit From The Course?

Designated people to become internal training contacts

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:
• Make and receive calls
• Transfer, hold and conference
• Redirect calls
• Utilise feature buttons
• Log On and Off
• Change Agent Work Mode
• Answer common questions that arise within training
• Impart knowledge gained to others in the form of formal or informal training
• Be prepared to Deliver Course

Location

Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

2 people

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Train the Trainer for Avaya ACD Agents Course ID: 50 Date(s) required: Your Name: Company Name: Email Address: Telephone Number: (optional) Address: (optional) Post code How should we contact you? Phone Email Please enter the characters you see in the image: How did you find us: Google Yahoo Bing Another Search Engine FreeIndex Listing Yellow Pages