Train the Trainer for Avaya ACD Agents

Train the Trainer for Avaya ACD Agents

Course Overview

Each session is designed to fully train students with the functionality of ACD handsets and to train them to impart information learnt to others within their organisation.

Who Will Benefit From The Course?

Designated people to become internal training contacts

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:
Make and receive calls
Transfer, hold and conference
Redirect calls
Utilise feature buttons
Log On and Off
Change Agent Work Mode
Answer common questions that arise within training
Impart knowledge gained to others in the form of formal or informal training
Be prepared to Deliver Course


Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

2 people

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Train the Trainer for Avaya ACD Agents
Course ID: 50
Date(s) required:
Your Name:
Company Name:
Email Address:
Telephone Number: (optional)
Address: (optional)

Post code
How should we contact you?
Please enter the characters
you see in the image:
Image verification
How did you find us:

Avaya Training      Nortel Training      Cisco Training      InterTel Training      Mitel Training      Siemens Training      Ericsson Training      Alcatel Training      Samsung Training      Panasonic Training      SDX Index Training      LG Training      LG Ericsson (LG Nortel) Training      NEC Training