CC7 Agent Training

CC7 Agent Training

Course Overview

Each session is designed to fully train students with the functionality of ACD handsets.

Who Will Benefit From The Course?

As above.

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:

Make and receive calls

Transfer, hold and conference

Redirect calls

Utilise telephone feature buttons

Log On and Off

Change Agent Work Modes

Auto in, Aux work, Agent Assist

Answer common questions that arise within training

Course Agenda

As above.


Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

Further details coming soon.

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: CC7 Agent Training
Course ID: 24
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