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Avaya Communication Manager Admin Training
Course Overview
The course provides skills and knowledge to administer voice terminals and system features on the Communications Manager.
Who Will Benefit From The Course?
Client personnel with system programming administration responsibilities.
After the Course Delegates Will Be Able To
Upon successful completion of the course, the student will be able to:
• Describe system components
• Retrieve and interpret traffic data
• Administer:
- Voice Terminals and features
- Trunk features and class of restriction
- System management features
- Attendant console features
- Back up system data
Course Agenda
• Login/Logout procedure
• Use of Keyboard
• Help feature
• Command structure and use
• Add admin Logins
• Analogue extension form
• Digital extension form
• Attendant console form
• Feature button assignment
• Explanation of features
• Coverage paths
• Coverage answer groups
• Pickup groups
• Hunt groups
• List groups extension command
• Abbreviated dialling
• Port configuration (digital / analogue card)
• Creating a new extension and putting into service
• Removing an extension
• Duplicate command
• Add/ Remove command
• Alias station
• Feature access codes
• Overview of COR (Class of Restriction)
• COS (Class of Service)
• Status, busyout, release station commands
• History log
• Q & A
Location
Instructor-led discussions, demonstration and hands-on exercises.
Recommended number of attendees
3 people
Course Fee
Please enquire for pricing
Booking Information
To make a booking enquiry please complete the form below and press submit:
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