Avaya Communication Manager Admin Training

Course Overview

The course provides skills and knowledge to administer voice terminals and system features on the Communications Manager.

Who Will Benefit From The Course?

Client personnel with system programming administration responsibilities.

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:

• Describe system components
• Retrieve and interpret traffic data
• Administer:
- Voice Terminals and features
- Trunk features and class of restriction
- System management features
- Attendant console features
- Back up system data

Course Agenda

• Login/Logout procedure
• Use of Keyboard
• Help feature
• Command structure and use
• Add admin Logins
• Analogue extension form
• Digital extension form
• Attendant console form
• Feature button assignment
• Explanation of features
• Coverage paths
• Coverage answer groups
• Pickup groups
• Hunt groups
• List groups extension command
• Abbreviated dialling
• Port configuration (digital / analogue card)
• Creating a new extension and putting into service
• Removing an extension
• Duplicate command
• Add/ Remove command
• Alias station
• Feature access codes
• Overview of COR (Class of Restriction)
• COS (Class of Service)
• Status, busyout, release station commands
• History log
• Q & A

Location

Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

3 people

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

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