Avaya ACD - Contact Centre Agent

Course Overview

Each session is designed to familiarise the student with the fundamental use of the ACD telephone.

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:

• Make and receive calls
• Transfer, hold and conference
• Redirect calls
• Utilise telephone feature buttons
• Log On and Off
• Change Agent Work Modes
• Auto in, Aux work, Agent Assist
• Answer common questions that arise within training

Location

Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

Further details coming soon.

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Avaya ACD - Contact Centre Agent Course ID: 49 Date(s) required: Your Name: Company Name: Email Address: Telephone Number: (optional) Address: (optional) Post code How should we contact you? Phone Email Please enter the characters you see in the image: How did you find us: Google Yahoo Bing Another Search Engine FreeIndex Listing Yellow Pages