Avaya ACD - Contact Centre Agent

Avaya ACD - Contact Centre Agent

Course Overview

Each session is designed to familiarise the student with the fundamental use of the ACD telephone.

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:

Make and receive calls
Transfer, hold and conference
Redirect calls
Utilise telephone feature buttons
Log On and Off
Change Agent Work Modes
Auto in, Aux work, Agent Assist
Answer common questions that arise within training


Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

Further details coming soon.

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Avaya ACD - Contact Centre Agent
Course ID: 49
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