Avaya 1403 Handset Training

Course Overview

This course is designed to familiarise attendees with the main features and functions of the handset.

Who Will Benefit From The Course?

Users that need a basic overview of how to use the handset and features

After the Course Delegates Will Be Able To

Upon successful completion of the course, the attendee will be able to:
• Make and receive calls
• Transfer, hold and conference
• Redirect calls
• Utilise feature buttons

Course Agenda

• Introduction to User Guides and Quick Reference Guides
• Explanation of DDI Numbers and Voicemail Overview
• Handset Presentation of Display and Buttons

• Identify Incoming Internal and External Calls

• Answering and Making Calls Internally and Externally
• Transfer a Call Internally and Externally
• Conference Calls
• Hold a Call

• Do Not Disturb Feature
• Call Pickup
• Call Forward

• Programming Buttons
• Programming Personal Speed Dial
• Use Of Personal And System Speed Dial

• Accessing Voicemail
• Setting Up Mailbox
• Leave a Message for Another Subscriber
• Transfer a Caller to Voicemail
• Listening to Messages
• Dealing with Messages Once Played

• Hands-on Practice Exercises
• Questions and Answers

Location

Customers office, ideally a meeting room with several handsets set up around the table. Ideally 1 handset per 2 attendees

Recommended number of attendees

Further details coming soon.

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

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