Most staff will have a phone on their desk, but the vast majority only know how to make a call or receive a call, lacking the basic knowledge to transfer a call, put someone on hold or set up a 3 party conference. The benefits of knowing how to access and utilise the features of a Telephone System can save your business money, by improving efficiency and customer satisfaction levels.
With over 10 years of experience in the Telecoms Industry, both on the customer side and supplier side we have the knowledge to fully understand the requirements of a modem business and provide a training package that will suit small, medium and large organisations.
We have conducted handset training in past the last with as few as 6 employees, up to entire contact centres with 200 agents. As well as handset training we offer focused courses for administrators, contact centre agents and operator consoles.
Please donít hesitate to request a quotation or contact us for additional information.