Train the Trainer for Avaya ACD Agents

Train the Trainer for Avaya ACD Agents


Course Overview

Each session is designed to fully train students with the functionality of ACD handsets and to train them to impart information learnt to others within their organisation.

Who Will Benefit From The Course?

Designated people to become internal training contacts

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:
Make and receive calls
Transfer, hold and conference
Redirect calls
Utilise feature buttons
Log On and Off
Change Agent Work Mode
Answer common questions that arise within training
Impart knowledge gained to others in the form of formal or informal training
Be prepared to Deliver Course

Location

Training room environment. Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

2 people

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Train the Trainer for Avaya ACD Agents
Course ID: 50
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