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Nortel Contact Centre 6.0 (CC6) Training


Contact Center Release 6.0 is a fully integrated suite of contact center solutions, offering a full range of functionality covering inbound and outbound voice, multimedia (e-mail, text chat, video) and computer-telephony integration
(CTI). Contact Center 6.0 also offers a multimedia-ready agent desktop along with all the supervisor tools to manage the multimedia contact center.

Nortel Contact Center 6.0 is a single suite contact center solution aligning previously separate Symposium-branded applications into a single streamlined offering. Contact Center 6.0 will increase contact center efficiency and provide a more effective customer experience regardless of the shape, size or orientation of your contact center.


We can offer the following Training Courses for the Nortel Contact Centre 6.0 (CC6):

Avaya Training      Nortel Training      Cisco Training      InterTel Training      Mitel Training      Siemens Training      Ericsson Training      Alcatel Training      Samsung Training      Panasonic Training      SDX Index Training      LG Training      LG Ericsson (LG Nortel) Training      NEC Training