Q: How many people can attend a course?A: This depends on the type of course, and is usually specified on the individual course page. However as a general guide we can train up to 8 users for basic handset/voicemail use, up to 6 contact centre agents and for contact centre supervisors and system admin we try to keep the numbers down to 1 or 2 attendees.
Q: Where do the courses take place?A: The vast majority of courses take place in your office, the reason is twofold - a) because we train multiple systems we are not able to keep all these systems working at our offices, and b) because Telephone Systems will usually be very customised to the individual customer, e.g. feature keys in certain locations and a standard number for voicemail. We find attendees get more from the training if the handsets are the exact same model and configuration that they are used to.
Q: What kinds of courses do you run?A: Although we can run bespoke courses, typically the course fits into one of the categories below:
- Administrator courses
e.g. day to day admin of the PBX, Contact Centre etc – typically 1 or 2 days with a small number of participants
- Supervisor courses for Contact Centre
intended for people who will be Call Centre managers, or supervisors, will include skills such as creating/editing agents, setting skill sets and levels and running reports – typically 1-4 people on the course
- Handset / Handset & voicemail courses for end user
Short course, usually under 1hr showing the features of the handset and system, and voicemail training. Typically up to 8 participants.
- Handset / Handset & voicemail – train the trainer
More in depth course intended for people who will then go on to train the rest of their team, or a whole company/department. Typically 1-4 participants, up to ½ day course.