Avaya Communication Manager Admin Training

Avaya Communication Manager Admin Training


Course Overview

The course provides skills and knowledge to administer voice terminals and system features on the Communications Manager.

Who Will Benefit From The Course?

Client personnel with system programming administration responsibilities.

After the Course Delegates Will Be Able To

Upon successful completion of the course, the student will be able to:

Describe system components
Retrieve and interpret traffic data
Administer:
- Voice Terminals and features
- Trunk features and class of restriction
- System management features
- Attendant console features
- Back up system data

Course Agenda

Login/Logout procedure
Use of Keyboard
Help feature
Command structure and use
Add admin Logins
Analogue extension form
Digital extension form
Attendant console form
Feature button assignment
Explanation of features
Coverage paths
Coverage answer groups
Pickup groups
Hunt groups
List groups extension command
Abbreviated dialling
Port configuration (digital / analogue card)
Creating a new extension and putting into service
Removing an extension
Duplicate command
Add/ Remove command
Alias station
Feature access codes
Overview of COR (Class of Restriction)
COS (Class of Service)
Status, busyout, release station commands
History log
Q & A

Location

Instructor-led discussions, demonstration and hands-on exercises.

Recommended number of attendees

3 people

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Avaya Communication Manager Admin Training
Course ID: 51
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