Avaya 2420 Handset Training

Avaya 2420 Handset Training


Course Overview

This course is designed to familiarise attendees with the main features and functions of the handset.

Who Will Benefit From The Course?

Users that need a basic overview of how to use the handset and features

After the Course Delegates Will Be Able To

Upon successful completion of the course, the attendee will be able to:
Make and receive calls
Transfer, hold and conference
Redirect calls
Utilise feature buttons

Course Agenda

Introduction to User Guides and Quick Reference Guides
Explanation of DDI Numbers and Voicemail Overview
Handset Presentation of Display and Buttons

Identify Incoming Internal and External Calls

Answering and Making Calls Internally and Externally
Transfer a Call Internally and Externally
Conference Calls
Hold a Call

Do Not Disturb Feature
Call Pickup
Call Forward

Programming Buttons
Programming Personal Speed Dial
Use Of Personal And System Speed Dial

Accessing Voicemail
Setting Up Mailbox
Leave a Message for Another Subscriber
Transfer a Caller to Voicemail
Listening to Messages
Dealing with Messages Once Played

Hands-on Practice Exercises
Questions and Answers

Location

Customers office, ideally a meeting room with several handsets set up around the table. Ideally 1 handset per 2 attendees

Recommended number of attendees

Further details coming soon.

Course Fee

Please enquire for pricing

Booking Information

To make a booking enquiry please complete the form below and press submit:

Course name: Avaya 2420 Handset Training
Course ID: 38
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