Advantages of In-house PBX Administration Compared to OutsourcingSome businesses are choosing to outsource the management of their phone systems to external service providers, however there can be major advantages in choosing to administer your PBX in-house and on-site. You should not let the over-enthusiasm of others rush you into making a rash and perhaps unwise decision. Instead, consider the advantages coming from the in-house management of your phone system and then make an informed decision:
Cost SavingsAlthough it might seem that outsourcing the administration of your phone system is the cheaper option compared to in-house administration of the same, that is perhaps an over simplistic assessment of the situation. Hiring an external service provider to perform the same administrative services for your phone system as in-house personnel is more expensive for the simple reason that these providers need to make a profit. Assuming that you can hire employees at the same rate and train them up for the same cost, you'll find that your service provider will also charge a premium on top of those costs that will serve as its profit from your custom. Furthermore, over time as your administrators become more and more capable at carrying out their responsibilities, the greater the value that you'll be receiving from their labour in comparison to external, off-site administrators. In-house administrators for your phone system are simply more knowledgeable about your particular system and the needs of your business due to their specialisation.
Greater ControlSo long as you continue to administer your phone system in-house, you control the selection of features made available to the users. If you feel that you do not need a specific feature, then your in-house administration can choose not to implement it. On the other hand, if you feel that a feature should be implemented for the success of your business, your in-house administration can also implement that decision. This gives you the ability to tailor the features of your phone system to the exact needs of your business instead of settling for what is available from local service providers. Similarly, you have ultimate and immediate control over your users if you opt for in-house administration of your phone systems, being able to add, delete, and change the settings of users at will instead of needing to go through your service provider.
Greater ResponsivenessNo matter how attentive and dedicated your service provider might be regarding your phone system's administrative needs, it cannot change the fact that it is also responsible for the same administrative needs of other businesses with the same level of importance. You'll be kept waiting if your service provider ever becomes swamped with the requests of its customers, which is likely to happen only when you are also one of those customers in need. In contrast, if you handle the management of your phone system in-house, you can get an immediate response to your problems. Furthermore, there is no one better than dedicated personnel to understand the needs of your phone system, meaning that your in-house management can also get the job done faster, with less hassle, and with fewer mistakes.
If you decide to keep your support in-house, why not speak to us about your internal training requirements - please click here to get in touch.